Ticket Office Information

In Person

Our ticket office is located at the north entrance of Stephens Auditorium at the corner of Lincoln Way and Beach Avenue. 

The ticket office will be open 11:00 am – 4:00 pm, Tuesday through Friday, and beginning 90 minutes before any ticketed event!

Tickets for all of our upcoming events can be purchased at the Stephens Auditorium Ticket Office or online at Ticketmaster.com.

Free parking is available in Lot F, west of Stephens Auditorium, when purchasing tickets during regular business hours. Get directions here.

Online

Ticketmaster.com is the official online ticket provider for events at the Iowa State Center. Tickets from other online sources may be illegitimate and/or more expensive and may not be accepted at the event. Please be aware of third party ticket sites that look like the Iowa State Center Ticket Office site. When purchasing tickets online, look closely at the URL to ensure that you are on the correct site.

By Phone

Tickets are available for purchase over the phone through Ticketmaster Charge-By-Phone at 1-800-982-2787 (ARTS).

All tickets will be assessed a Public Facility Maintenance Surcharge (PFMS). Tickets purchased online or over the phone are subject to per ticket convenience fees. Fees vary by performance and ticket price. Tickets purchased at the Stephens Auditorium Ticket Office are subject to one $3 processing fee per order.

Tickets are non-refundable. All ticket sales are final. Special promotions and ticket offers are valid on new ticket purchases only. They are not valid on previously purchased tickets and there are no price adjustments after a sale.

Save up to 20% on tickets, receive priority seating ahead of the general public, and enjoy flexible ticket exchanges when you purchase a Performing Arts Series subscription package.

This year, subscribers have added flexibility to return tickets for series shows for a full refund or account credit due to COVID-19 concerns.

Subscribers have the flexibility to exchange tickets within the season for another Performing Arts Series show or for account credit. Exchanges must be completed by 4pm at least one business day before the show; charges may apply.

This year, subscribers have added flexibility to return tickets for series shows for a full refund or account credit due to COVID-19 concerns. Returns must be completed at least one week prior to the show date. The $150 account credit limit will not apply this year.

Groups of 10 or more to certain performances can save up to $5 per ticket in select seat locations. Learn more about group tickets.

Stephens Auditorium/Fisher Theater gift certificates are available for purchase at the Stephens Auditorium Ticket Office, by phone at (515) 294-2479, and online. Gift certificates are redeemable during business hours in person at the ticket office.

Student ticket discounts and rush tickets are available for certain performances at Stephens Auditorium and Fisher Theater with a valid Iowa State University student ID. Learn more about student tickets.

Stephens Auditorium and Fisher Theater offers ADA accessible seating options for all performances. Every effort is made to ensure each of our guests has an enjoyable experience. For a full list of accessibility accommodations, click here.

Will Call is located at the Stephens Auditorium Ticket Office at the north end of Stephens Auditorium. A photo ID and signature matching the account name is required to pick up tickets from will call.

If you have lost or forgotten your tickets, please contact the Stephens Auditorium Ticket Office at (515) 294-2479 for replacement tickets. Only tickets purchased through the Iowa State Center Ticket Office or Ticketmaster.com may be reissued. Click here for more information on safe ticket buying.

Ticket exchange is an exclusive benefit available only to Performing Arts Series subscribers and only available for Performing Arts Series events. Learn more about becoming a subscriber. Subscriber exchanges must be completed by 4pm at least one business day before the show; charges may apply.

This year, subscribers have added flexibility to return tickets for series shows for a full refund or account credit due to COVID-19 concerns. Returns must be completed at least one week prior to the show date.

Obstructed view means you’ll be unable to see the entire stage from those seats. You’ll have either an incomplete view because of the position of the seats, or something will be in your line of sight – like a pole, speakers, or the sound board.

We sell these seats because for many fans an obstructed view is not a problem, and the tickets are clearly labeled at time of purchase.

Generally, performances will not be canceled due to unfavorable weather conditions and ticket refunds will not be available. In rare instances when a show is canceled due to weather, information will be posted on our website and ticket holders for that specific performance will be notified via email. Updates will also be posted on Stephens Auditorium social media channels. Guests may contact the Athletics Ticket Office at (515) 294-1816 or tickets@iastate.edu.

All guests, regardless of age, must have a ticket to attend performances at Stephens Auditorium and Fisher Theater.

All Stephens Auditorium patrons will undergo a visual search and bag check before entering the building for Performing Arts Series shows and contemporary shows. Some shows will require expanded security screening including wands. Click here for a full list of prohibited items and security measures.